Krystal Vallarta

I have stayed in Very bad hotels. This one takes the cake. There is no view for the beachfront deluxe King room. The check-in process took at least an hour and we were not even allowed to go get a drink at the bar that was for the welcome guests because we didn’t have bracelets on, but they wouldn’t give us the bracelets until we spend an hour checking in and the fiasco of checking in was absolutely 10 times worse than a bad hotel in Vegas . But the biggest issue is there is no seating at pools. There are no towels. There is children and chaos and mayhem and on top of that the food is inedible. We watched multiple people dip the serving spoon into the tray to taste it and then put it back, but that wasn’t the worst as all the food felt worse than any cafeteria food or airplane food or anything that I could ever think of it was one of the most disgusting displays of food I have ever seen in any hotel whether there’s a one star hotel or five star There is no Cleaning the grounds and there is construction around you 24 seven pThere are no trash cans. There is no one to monitor anything or helping in anyway. I have stayed in many hotels in Puerto Vallarta and don’t always go high end but mid range is what this was claiming I would run as fast as you can away from this hotel and never ever everbook this place. I try never to leave bad reviews because I know it’s not the employees fault. It is the corporation’s fault but this place needs to be revamped and cleaned and staffed and so many more. I can’t even name..

Be cautious when booking: we believed we were reserving Krystal Grand, but our reservation was actually for Hotel Krystal Puerto Vallarta. These are two very different resorts, and the online photos can be misleading. Arrival & Check-In We arrived on Friday at 5 p.m. and noticed police at the front entrance conducting a bag search. Check-in itself was smooth and efficient. Our room was located on the 25th floor with an ocean view. The room appeared clean and the beds were comfortable. It became evident that there is a significant police presence at this resort, and we later learned that officers stay on the property. Pool Area The pool is quite small. Marcos, the bartender, provided excellent service—he remembered guests' drinks and spoke very good English. There is no swim-up bar, and the small poolside hut/bar setup felt somewhat improvised. Dining There is only a buffet available; no à la carte restaurants. The food was acceptable but with limited variety. Beach The beach itself is nice, but it would benefit from more frequent cleaning, as we noticed cigarettes, food, and drink containers. Marcos also provided service on the beach, and his attentiveness really improved our experience. There are many vendors, but they were respectful and moved on when told no. The location is convenient—close to both the airport and the Malecón—and you can walk a long stretch of beach from the property. Overall Impression I would not recommend this resort or stay here again. The property is predominantly visited by locals, and the experience did not match the impression given by the online photos, which appear heavily filtered and strategically cropped. Overall, the resort did not meet expectations.

The staff was incredible, they were attentive, friendly and helpful. Special mention of Enrique, Ariel and Brandon ; they made my wife and I feel like we were home. They treated us like family and that is priceless, thank you guys. If we were to return, you would be a big reason why.

Older resort/hotel but happy with our stay for 10 days. Foods okay, rooms are nice, gym is nice mostly cardio equipment, pools not heated but refreshing, very welcoming staff, Construction happening beside the resort but not very loud usually. Close to lots of things in PV.

I stayed at this hotel from march 3 to march 13 2025. This is not a 3 ½ star hotel. It is a 2 star at best. It is overpriced. The food is clean and low fat but there was no variety. There was no seafood available. A couple of nights they offered Mexican food, but it was not what I expected. They offered only tacos, tortilla soup and something called “sopes.” There were no tamales, tortas or even guac. The menus in the “specialty – Oriental and Italian” restaurants were the same every day. This all-inclusive hotel doesn’t provide room minifridge. Pina Coladas could be obtained only from the two bars, they have blenders, which are separate from the restaurants. Waiters refused to serve me a Pina Colada at lunch because their manager – Martin Zamora – stated that “everyone in the lunch room would want a Pina Colada then, and they couldn’t have that.” There are no life guards at the beach, which are NOT swimmable. The tide was very strong every day, so I was only able to sit at the seaside and bathe in sand and seawater. My room was not cleaned on the days the lady in charge was on her weekly day off. This happened twice during my stay. The lady was very kind and obliging and I tipped extra every day. The bed linens are not made of cotton but a polyester mix; they looked grayish. The room's air conditioned is centrally controlled and maintained at 25C, which is too warm for this Canadian to fall asleep. Opening the balcony window was not advised for my safety. The safe in my room was old, rusty and did not work, even with fresh batteries. I got tired of asking for a replacement, so I took my valuables with me. There was construction noise around the beach. On the day I was leaving – at mid-afternoon – the reception rep (Lillian) refused me lunch by insisting I gave her back the hotel bracelet. She told me I could pay for lunch separately. She did not care for the room key or towel card, which I returned at my initiative nevertheless. I am a seasoned traveler and this slight had never happened to me before. Hotel staff are usually very nice on the last day, as they try to send you off with a favourable memory of their hotel. The staff at Krystal Vallarta is clearly not trained to offer upper-class service